PRIVACY POLICY

What the estimate form collects

The estimate form is the only form on this site. It asks for the service you need, the property type, the street address and ZIP code where the work would happen, your name, and a phone number. An email address and a message are optional.

The address is required because the work is performed at a place and the request is not actionable without one.

• Service and property type — so the request reaches the right scope
• Street address and ZIP code — where the work would be carried out
• Name and phone number — so the request can be answered
• Email address and message — optional, and used only if you provide them

What happens to a submission

A submission is stored as a private record in this website's own database and is sent to the business by email. It is used to respond to your request and to carry out work you go on to agree to.

This website and its database are hosted by Hostinger, whose servers and network deliver the pages and receive form submissions.

The email notification is sent through the business's Google (Gmail) email account, so copies of a request are also kept in the business's mailboxes.

Submissions are kept until they are deleted by hand. There is no automatic deletion schedule; this applies both to the stored record and to the email copies.

It is not sold, and it is not shared with anyone for advertising or marketing purposes.

Where a request came from

Each submission records which page of this site the form was on and where on that page it sat — for example "the chimney sweep service page, pre-footer block". That is the website describing its own pages to itself.

It uses no cookie, no third-party script and no referrer header, and it does not identify you or follow you between sites.

Cookies

This site sets no advertising cookies. Any analytics cookies are described in the Analytics section below.

WordPress itself, which this site runs on, sets cookies only for people who sign in to administer it, not for ordinary visitors.

The hosting provider's network includes a security check. If it challenges a browser, it can set a security cookie recording that the check was passed; this happens only when a browser is challenged, not on every visit.

Analytics

This site uses Google Analytics, a Google service, to understand how the website is used and how it performs: for example, which pages are visited. It is added through Site Kit, Google's plugin for WordPress, which places the Google tag on every page. The tag is loaded from www.googletagmanager.com and sends its data to www.google-analytics.com.

When a page loads, the tag sends Google the address and title of the page, the page you came from if there is one, your browser's language, your screen size, your browser and device type, and a random identifier for your browser. Google receives your IP address with these requests and works out an approximate location from it. It also records some interactions with a page, such as reaching the end of it, starting or sending a form, and clicking a phone, email or outside link. Visiting the confirmation page after you send a request is recorded too. Its address carries a random code, not your details. What you type into the estimate form is not sent to Google Analytics.

Google Analytics sets two cookies on this site's own domain. They are set on the first page you load. One is named _ga and distinguishes one browser from another; the other's name begins with _ga_, and it keeps track of the current visit. They stay in your browser after you leave. Google documents their default lifetime as two years, and browsers can shorten it. You can delete or block them in your browser's settings.

The tag runs as soon as a page loads; this site does not ask for consent first.

Google handles this data under its own terms and privacy policy. Google explains how it uses information from sites that use its services at policies.google.com/technologies/partner-sites.

Third-party services a page contacts

The typefaces are served from this website itself; no font service is contacted.

Besides any analytics described above, these parts of the site are loaded from another company's servers, which means your browser makes a request to them and they can see your IP address:

• The maps on the homepage and the service area page are embedded from Google Maps (maps.google.com), and load only on those two pages.

Requests about your information

If you want to know what was stored from a request you sent, or want it deleted, contact the business and say which submission you mean. The contact page has the routes that are available.

Changes to this page

This page describes how the site works today. If the site starts collecting something else, or starts contacting another service, this page changes with it.

Questions about anything on this page can go through the contact page.